Local Pickup & Delivery

If you are local to our pickup location at Nourish Spa in Cobourg you will receive an email once your order has been processed and is ready for pick up.  If you did not receive an email to notify you that your order is ready, please check your junk mail folder.

If you received notification that your order has been processed and is ready for pick up, you may arrive any time during regular business hours: Monday, Tuesday, Wednesday, Saturday 9:00-5:00 and Thursdays 10:00-6:00, with the exception of public holidays. 


We do not currently offer delivery service.

Shipping

We are currently only shipping to addresses across Canada.

Standard shipping across Canada is FREE on all orders from December 26-31, 2021.

Expediated shipping (1-2 business days) is available for $25. 


Orders are fulfilled and shipped with love from Cobourg, Ontario, Canada.

Once an order departs our warehouse, you will receive shipping confirmation and a tracking number via email. Please check your inbox for shipping updates! If you do not receive an email pleae check your junk mail folder.

You may also contact our team at orders@radiancecleanbeauty.com  for further assistance.

Please refer to our Shipping Policy for more information. 

Returns

You can review our Return Policy HERE

Promotions & Discounts

One promotional code can be applied per order.

Promotional codes are not applicable for certain items (i.e. Revive7, sale items, bundles and gift cards) and cannot be combined with other offers, discounts or promotions.

Promotional codes may only be used online at Radiance Clean Beauty and cannot be used in-store. 

If you have reviewed our policies above and still have issues with a promotion code please contact Customer Service.   

Enter your promo code (coupon, discount) at the bottom of the free gift pop-up window if your order also qualifies for a gift with purchase.  Or enter your code at checkout.  Only one coupon code can be applied per order.

We will match all offers that follow the Eminence Organics MAP policy for authorized retailers. 

Processing Orders

You may find the status of your order and view your order history on the ‚ÄúMy Orders‚ÄĚ section in your account. Access this via the link in the page footer or at the "person" icon located at the top right side of your screen. You can also check the status of your order via the chat icon located at the bottom right of your screen. Please have your order number available.

Once your order has been placed changes cannot be made via your account. Because we strive to process orders quickly please contact us within two hours of placing your order if you would like to make a change. You may contact us by e-mail at orders@radiancecleanbeauty.com to inform us of the changes you would like to make.

Product Help

You betcha! Simply email your concerns or questions to us at glow@radiancecleanbeauty.com and we will recommend the products best suited for your needs. Alternatively, we invite you to complete our skin care quiz for instant Eminence Organic Skin Care product recommendations suited to your skin type and concerns.

We sure do, and we love doing them! We offer complimentary virtual skin care consultations with our Skin Experts. Simply connect with us via the consultation request form, Instagram, Facebook, Email or Chat and we will reach out to schedule your session. Alternatively, we invite you to complete our skin care quiz for instant Eminence Organic Skin Care product recommendations suited to your skin type and concerns. 

Of course! Every order includes up to six complimentary Eminence Organic Skin Care and/or Elate Cosmetics samples of your choice.

Requests for certain samples may be made, but we can not guarantee availability as stock levels vary. To request your specific samples please list your choices in the order notes section at checkout. 

We would love to help! Our team of 12 professionals can help you understand how to best use the products you purchased, and we can also share our many years of wisdom, tips and tricks. Just send us an email to glow@radiancecleanbeauty.com, or contact us by using the contact form in the footer of this page and we'll give you all the tips and tricks we can think of. 

Gift Cards

Radiance Clean Beauty eGift Cards can be purchased and redeemed here on radiancecleanbeauty.com, and are offered in the following denominations: $25, $50, $75, $100, $200, $250. Radiance Clean Beauty eGift Cards are not redeemable at Nourish Spa.

You can purchase Nourish Spa physical and eGift cards online at Nourish Spa .Nourish gift cards are not redeemable on radiancecleanbeauty.com.

All Radiance Clean Beauty eGift Cards are deemed purchased in and issued from the province of Ontario, Canada. The risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

Radiance Clean Beauty eGift Cards can be purchased on radiancecleanbeauty.com by following these steps:



-Visit the Radiance Clean Beauty's eGift Card page.
-Select your eGift Card denomination and enter the recipient’s name and email. 
-Select add to cart (only one eGift Card can be purchased per transaction).
-Select view cart and check out to proceed with checkout.

Radiance Clean Beauty gift cards never expire!

Nourish Spa gift cards are not integrated with Radiance Clean Beauty and therefore cannot be used to pay for online purchases.  To make a purchase using your Nourish Spa Gift card please send your order and gift card number to getnourished@nourishspa.ca.

Radiance Clean Beauty eGift Cards cannot be returned or redeemed for cash or credit except where required by law. 

No problem! Email orders@radiancecleanbeauty.com and our customer care team will help locate your gift card for you!

If you created a Radiance Clean Beauty account on our website, you can access your order history and check the balance of your gift card by using the link provided in your gift card email. If you don’t have an account with us, or can’t find the email, just send us a note at orders@radiancecleanbeauty.com and we will locate the information for you!